Service
We are here for you
We live service. Whether injection molding, extrusion, reaction technology, additive manufacturing or automation, our experts will support you throughout the entire life cycle of your system - from commissioning to modernization. With our customized services, we ensure your production efficiency at every stage. You can rely on our global network - no matter when and where.
Local presence with global network
Over 600 service technicians on the job worldwide - locally present, globally connected. With more than 100,000 service calls per year, we provide fast on-site or remote support and minimize downtime.
Highest spare parts availability worldwide
More than 90% of all replacement parts are available immediately - thanks to our global warehouses and smart logistics. With approximately 98,000 deliveries per year, we ensure fast and reliable service.
Highly qualified specialists with many years of experience
Our experts know your machines inside and out and use data-driven, predictive maintenance to ensure maximum uptime and stable processes.
State-of-the-art training concepts
At our Training Academy in Parsdorf, we train over 1,200 participants each year in hands-on courses designed to ensure safe operation of the entire KraussMaffei machine portfolio.
Technical adaptability and performance enhancement
Whether it's a retrofit, modernization, or digital upgrade - we extend the lifespan of your machines, boost their efficiency, and make them ready for the future.
Machine relocation – local and global
Whether it's an internal relocation or an international move, we handle the planning, transportation, and commissioning to minimize downtime.
pioneersClub
The pioneersClub is a digital service platform for customers - centralized, always available, and accessible worldwide. All relevant data and services are consolidated, enabling efficient maintenance and fast response times.
Everything from a single source
From consulting to commissioning and maintenance - KraussMaffei provides everything you need for your entire technology portfolio, all from a single source.
Future-oriented solutions – globally and locally connected
Thanks to our international network, we can connect you with the right contacts at any time. If needed, local representatives are supported by additional expertise from our international service centers and specialist departments.
Rely on KraussMaffei’s dependable service – your partner for sustainable solutions and maximum production reliability.